Phone calls
Pick up support calls in SparrowDesk. Find every one in your inbox.
SparrowDesk Phone is a customer support phone system built into your helpdesk. Route calls your way, and keep every one with its recording and transcript.
Trusted by 1,000+ support teams
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Every caller gets a path. You draw it.
Build your IVR flow
Add greetings, keypad menus, business-hours checks, voicemail and a language menu in 12 languages on a visual canvas. Publish changes without dropping a live call.
Routed by what they need
AI works out why someone is calling, plays your message, and sends them to the right team. It routes the call; your team answers it.
AI agent on the line
Add an AI agent to your IVR and it answers callers for up to 30 minutes. When someone needs a person, it hands the call to your team.
See the path every call took
Replay any call step by step to see which route it took through your flow. Spot where callers drop off, then fix the flow and publish.
Set up a number in minutes. Pay only for what you use.
Numbers where your customers are
Buy local numbers in 51 countries, plus toll-free and mobile. There’s no separate telephony provider to sign up with.
Bring your own line
Already have a support number? Our team ports it to SparrowDesk so customers keep calling the number they know.
Pay only for what you use
Top up a prepaid Voice Wallet from $10. Calls are billed by the minute, you see a number’s monthly price before you buy, and a live call is never cut off if your balance runs low.
Calls ring where your team already works.
The phone is in SparrowDesk
Agents answer and place calls inside SparrowDesk, with nothing to install and no desk phone. The call stays connected as they move between conversations.
Everything they need on a live call
Mute, hold or transfer with one click. Add a teammate or an outside number, and follow along with live captions.
AI agent on the line
An AI agent answers callers and talks them through their questions, for up to 30 minutes. When someone needs a person, it hands the call to your team.
Coach without interrupting
Supervisors see live calls and the queue as they happen. They can listen in, whisper to the agent, or barge in. Each is a permission you grant.
The call ends. The context doesn’t.
Every call, on the record
Each call lands in your inbox with its recording and a transcript labeled by the speaker. Callers hear a consent notice first, and you can change it where the law allows.
A summary after every call
When a call ends, AI adds a short summary to the conversation. The next agent catches up without replaying the recording.
Sorted and sent to the right team
AI classifies each call using the categories you set and routes it to the right team. New callers become contacts, and your tags and automations apply as usual.
Works with the tools you already run on
Your support teamdeserves this. Start today.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.