WhatsApp support, run from your helpdesk
Every message to your WhatsApp Business number becomes a ticket. Your team replies from SparrowDesk, right beside email, chat, and Slack, with no phone to pass around.
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Trusted by 1,000+ support teams
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Every WhatsApp message, in your inbox
Every message to your WhatsApp Business number shows up in your Omnichannel Inbox, with the whole conversation.. Nothing needs forwarding, and nothing waits on one person's phone.
Answer beside every other channel
Reply to WhatsApp right next to email, live chat, and Slack, all from the same inbox. Your reply lands back in the customer's WhatsApp, the app they already open every day.
Zoona AI answers the questions that repeat
When a customer messages, Zoona AI can handle the routine questions in their own language, any time of day. Your team picks up the conversations that need a person, and you decide what Zoona answers and what always goes to a human.
Screenshots, PDFs, and files, both ways
Customers can send screenshots, PDFs, and files on WhatsApp, and they land right in the conversation. Your team can send the same back, a fixed file, a how-to screenshot, a link, right in the thread.
Support your customers where they already message
Every chat has an owner
A WhatsApp thread normally sits on one person's phone. In SparrowDesk it's a ticket with an owner, a status, and an SLA, so any agent can pick up where the last one left off.
The full history on every reply
Each WhatsApp ticket carries the whole conversation, the customer's details, and their past tickets. Your team answers in context, without asking anyone to repeat themselves.
No markup on WhatsApp
Conversation charges come straight from Meta and your provider. SparrowDesk adds nothing on top, so the volume comes off your team without a second bill from us.
I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.
Robin
/UprootSecurity
Frequently Asked Questions
Bring WhatsApp into your helpdesk
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.