Customer portal
Support built into your help center
Give your customers a place to submit support requests, track progress, and manage conversations without switching tools.
Trusted by 1,000+ support teams.
Submit & track tickets
Ticket forms guide customers to share the right details upfront. Submit requests, track progress in real time, check status updates, add comments, and upload files. Everything lives in one organized workspace.
Bring everyone into the conversation
Loop in your colleagues to any ticket with a single click. Everyone can reply directly from the portal or via email. All messages stay in one clear thread. Context never gets lost, and decisions happen faster.
Control access at every level
Flexible access controls let you configure which customers can submit tickets and how they sign up to the portal.
Lives inside your Help Center
Customers access everything through a branded portal embedded in your help center. They can browse knowledge articles, submit requests, and manage their account — all without leaving your site.
Give customers one place to manage their support
Support in one place
Customers manage their support requests in one portal, keeping everything visible and tracked.
Collaborate on one thread
Loop in your colleagues when you need to collaborate or track any request, keeping everyone updated and aligned in real time.
Better customer experience
One organized portal replaces scattered emails and broken threads. Customers feel informed, in control, and supported throughout their journey.
With SparrowDesk, we can keep track of inquiries simply by adding an emoji to the Slack message, and we can respond with AI assistance directly from the system. The intuitive and excellent user experience is truly worth noting.
Toshihide Hara
/AndGo, Inc.
Submit, track, manage tickets under one portal
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.