Answer customers on Instagram without leaving your helpdesk
Customers ask about sizes, shades, and orders in your Instagram DMs. SparrowDesk turns each DM into a ticket, so your whole support team answers from one inbox.
Trusted by 1,000+ support teams
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Every DM becomes a ticket
"Does this dress run small?" opens a ticket with an owner and a status. When the customer writes back after checkout, the message joins the same ticket, so the whole conversation stays in one place.
Your AI agent answers from your own policies
"What's your return window?" "Do you ship to Canada?" Zoona, SparrowDesk's AI agent, answers routine DMs from your size guides, policies, and help center, in the customer's language. Your team picks up the conversations that need a person.
Sort every DM the moment it lands
Set up workflows that tag new DMs and assign them to the right person or team. Sizing questions go to the people who know the range, and exchanges go straight to whoever handles returns.
Let customers show you the problem
A photo of a jacket in the wrong size or a swatch on the customer's wrist says more than five messages of back-and-forth. Customer photos land right in the ticket, and your team replies with images and emojis in the same thread.
Every Instagram DM, answered by the right team
Never leave an Instagram DM waiting
Your agents reply to Instagram from the SparrowDesk mobile app, so questions get answered on the go.
Merge a DM with the email that follows
A customer DMs about an exchange, then emails the receipt. Merge the two tickets, and your agent works from one conversation.
Run every label from one helpdesk
Connect each brand's Instagram account, and its DMs land with the team that knows it. Customers get answers in the right brand voice, and nothing gets mixed up.
I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.
Robin
/UprootSecurity
Frequently Asked Questions
Your support team, now on Instagram.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.