SPARROWDESK VS FRESHDESK OMNI
The AI-powered Freshdesk Omni alternative for faster & smarter resolutions
Meet SparrowDesk-Everything your team needs to move faster -unified inbox, automation, and clean design that just works.
Freshdesk Omni frustrations
Slow setups that stall progress
Freshdesk Omni’s full-suite rollout takes time, from configuration to data migration and team training, delaying your ability to see results.
Session fees that stack up
With Freshdesk Omni, each customer interaction racks up another AI session fee, even when the issue isn’t fully resolved.
Constant switching slows agents down
Agents juggle Freshdesk + Freshchat + Freshcaller, dealing with fragmented profiles and inconsistent interfaces that stretch onboarding to days and cut team efficiency.
SparrowDesk solutions
Go live in minutes, not months
SparrowDesk launches instantly with zero heavy setup. Connect your knowledge sources and start automating support right away.
Outcome-based pricing
Luna AI uses outcome-based pricing, so you’re charged only when a ticket is successfully handled - not for repeated attempts.
Everything your team needs on one screen
SparrowDesk manages email, live chat and messaging into one view with complete context letting teams work faster with minimal training and zero workspace clutter.
Feature-by-feature comparison
Feature |  | Freshdesk Omni |
|---|---|---|
Unified single-interface inbox | ||
Per-resolution AI pricing | ||
No-code workflow builder | ||
Instant setup (Days) | ||
Real-time interactive analytics | ||
Quick-action macros | ||
AI learns from past tickets | ||
Multi-brand support | ||
Multilingual platform |
Ready to simplify your entire support workflow?
Know your costs before you commit
Transparent, easy-to-understand costs designed to scale with your team.
No. of agents : 20
Save with SparrowDesk
save
$3120 /year
save
$4800 /year
save
$4800 /year
(agent/month) billed annually)
Starter
$320
Professional
$980
Enterprise
$1780
(agent/month) billed annually)
Growth
$580
Pro
$1380
Enterprise
$2180
Evolving AI that sharpens with every ticket
Learns and adapts with every interaction - The system refines itself over time by analyzing previous conversations, picking up your style, patterns, and customer needs to deliver responses that feel more accurate and human with each use.
Real-time support for faster agent workflows - It provides instant context, concise summaries, and smart recommendations so agents can move quickly through conversations and stay focused on the issues that truly need attention.
Seamless handoffs with full clarity - When a conversation requires human involvement, the AI hands it over with complete context, enabling agents to jump in instantly without backtracking or asking repeat questions.
Straightforward AI pricing
Luna AI : $0.70 /resolution
Copilot : $16 per seat/month across all plans
Freshdesk Omni AI : $100 /1000 sessions
Copilot: $29 per per seat/month across all plans
Calculate your AI costs
$100,800
$216,000
AI resolution: 60%
No. of tickets: 20000
With SparrowDesk, you save $115,200 annually
Why choose SparrowDesk over Freshdesk Omni
Start supporting customers right away
A clean, intuitive setup, your team can get to work instantly without waiting on lengthy configuration.
Intelligent support available on every plan
AI Copilot is available as an add-on across all tiers, giving your team real-time summaries and suggestions no matter which plan you choose.
One workspace, zero tool-switching
All conversations and context appear in a single inbox, helping agents stay focused and work faster without jumping between tabs.
Put smarter automation at the center of your support.
Got questions before you switch? We’ve answered them.
To get a cleaner setup, one unified workspace, and AI that improves with every ticket-without juggling separate tools or long onboarding cycles.
You can be fully operational in a day, not weeks. Setup is simple, and teams can begin handling real conversations almost immediately.
Yes. It’s built to support small teams getting started as well as larger teams that need more structure and automation.
Yes. You can manage different brands in one account with separate inbox views, tags, and settings for each.
Yes. You get quick, responsive assistance whenever you need guidance or run into questions.