Zoona AIOmnichannel inbox
Omnichannel inbox for every channel your team supports
One shared inbox for every channel- email, WhatsApp, Slack, MS Teams, socials, and your customer portal. No tool-switching. No missed requests.
Every channel. One workspace.
Manage multiple brands from one place. Every reply, note and attachment in one thread -nothing scattered.
WhatsApp & Messenger
Read and reply right inside SparrowDesk. No app-switching, no screenshot-forwarding.
Slack & MS Teams
Support requests land in the same queue as everything else. Assign, respond and resolve without leaving your inbox.
Customer portal
Customers submit and track requests through a dedicated portal. Every submission lands directly in your shared inbox.
The real advantage of an omnichannel inbox
AI Agent, before your team has to
Routine requests across email, WhatsApp, Messenger and Slack are resolved automatically- no manual triage, no queue buildup.
Complete context before every reply
Every thread carries the full history- past replies, internal notes, attachments- regardless of which channel the customer used last. Your team never has to ask a customer to start over.
Clear ownership across the team
Assign conversations, set priorities, and track status across every channel in one place.
Consistent across every channel
Whether a request comes in via email, WhatsApp or social- every conversation gets the same priority, ownership and follow-through.
The real advantage of an omnichannel inbox
Routine requests across email, WhatsApp, Messenger and Slack are resolved automatically- no manual triage, no queue buildup.
One inbox everything included
Search across every channel
Find any conversation instantly- by customer name, keyword or channel- without remembering where it came from or when it came in.
Internal notes and collaboration
Loop in teammates, leave context for the next agent, or escalate with a note- all within the thread, visible only to your team.
Mobile-ready omnichannel inbox
Manage conversations, assign tickets and respond on the go- the same shared inbox, optimised for mobile.
Built for support teams at any scale
Custom views by channel or team
Filter your shared inbox by channel, assignee or priority. Every agent sees exactly what they need to work on- nothing more.
Round-robin assignment
New conversations are distributed evenly across your team- automatically, regardless of which channel they came from.
Quick-action macros
One click to send a standard reply, update a status or tag a ticket. Works the same across every channel.
Submit, track, manage tickets under one portal.
