Zoona AI
Small Business
Small Business Helpdesk for Growing Teams
AI‑powered helpdesk that auto‑resolves over 80% of repeat tickets, delivering essential support without enterprise‑level prices.
Stay responsive, even when volumes spike
Why support gets harder to scale
Support outgrows Outlook and Gmail
A shared inbox isn’t built for assigning ownership, tracking progress, or handling growing volume, so requests get lost and no one is sure what’s been handled.
Missed ticket updates break customer trust
One missed or delayed reply can turn a simple question into a bad review, as small workflow gaps quickly damage customer experience and brand reputation.
No clear visibility into performance
With no clear dashboard and too much manual tracking, it’s hard to see what’s really happening in support or spot issues early enough to improve.
How SparrowDesk reduces support load
One inbox for every customer ticket
Bring support requests across channels into one shared queue, so your team gets full context and replies faster across multiple brands or storefronts from the same account.
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Customer Portal reduces follow-up tickets
Give customers a dedicated space to submit requests, track progress, and add updates so your queue stays clear and customers are aware of the updates on their tickets.
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Live chat with built-in AI
SparrowDesk's live chat puts Zoona AI Agent directly on your website, handling common queries around the clock in 40+ languages and handing off to a human when needed.
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SLAs route urgent tickets first
Set response targets by issue type or priority, so the most urgent customer requests are always handled first even when your small team is stretched thin.
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CSAT surveys evaluate customer experience
Send CSAT surveys automatically after every resolved ticket and track scores by channel or agent, so you always know where your support is falling short and where it's working.
ExploreWorks with the tools your support team already uses
Built for small business support teams
One AI across multiple channels
Zoona AI works across live chat, email, and your Help Center from a single setup, getting smarter and self-trained with every conversation.
Your Help Center, always up to date, automatically
SparrowDesk’s AI spots gaps from real conversations, drafts new or improved articles, and keeps your knowledge base up to date so future queries get resolved instantly by Zoona without needing a human every time.
Real-time reports
Track ticket volume, response times, and resolution trends live, so your team can spot bottlenecks early and improve support faster.
Frequently Asked Questions
Let AI handle the queue while your team handles the journey
