AI Copilot
Empower agents to deliver faster, smarter support
SparrowDesk’s AI Copilot is your team’s always-ready assistant—helping agents resolve tickets faster, respond with accuracy, and make smarter decisions.
Train your AI Copilot effortlessly
Train on your knowledge base - Feed your company’s articles and guides so your AI Copilot can instantly learn the ins and outs of your business.
Upload documents easily - Drop in PDFs, product manuals, or reference files, and the AI Copilot will train itself without extra effort.
Scrape URLs automatically - Just paste a webpage link, and your AI Copilot will gather and use the information to stay up-to-date.
Learn from past tickets - Turn resolved conversations into training material so your AI Copilot responds faster and more accurately next time.
Fast summaries, accurate replies & multilingual
Instant summaries
Turn lengthy conversations into concise, easy-to-grasp takeaways so agents can catch up in seconds.
Smart drafts
Seamless translation
Quick edits
Find what you need instantly with AI Copilot
Ask in your own words
Type questions in plain language and let Copilot instantly find relevant tickets or information—no complicated filters or menus needed.
Knowledge on demand
Access verified answers for policies, refunds, warranties, and more, giving agents the confidence to respond accurately.
Faster resolutions
Reduce the time spent searching so agents can focus on solving issues quickly, improving customer satisfaction.