Customer Support on Autopilot: Deploy, Train, and Let Your AI Agent Run

Your team's answering the same questions on repeat while the queue keeps growing. In this session, you'll see the full path to putting an AI agent to work on that volume: training it on your own help content, getting it live, and reviewing what it handles once it's running.

Zoona is the working example. You'll watch AI taking the repeat tickets, while agents keep the conversations that need a person.

What you'll walk away with:

• How to train an AI agent on your own content — help docs, past tickets, and FAQs.
• What "safe to go live" actually looks like, and how to decide what it answers on its own.
• How to move from a manual backlog to AI handling the repeat volume, without losing quality.
• How to review and keep sharpening the agent after it's live.
• Where the handoff to a human sits, so your team keeps the tickets that need them.