Slack
Run support in Slack. Track it in your helpdesk.
Connect a Slack channel to SparrowDesk and every request becomes a ticket with an owner and a status, with the whole conversation synced to it.
Trusted by 1,000+ support teams
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Decide what becomes a ticket
Not every message in a shared channel is a support request. Turn every new message into a ticket, or only the ones your team marks with an emoji you choose.
Answer without leaving the thread
Your agent replies in Slack and your customer replies back, right where the request started. Every message syncs to the ticket, so neither side has to log in to keep talking.
Get every ticket as a Slack notification
Set up a workflow and post new tickets to your Slack channel, with the back-and-forth as a thread. Your agent handles the whole ticket- reply, internal note, status change inside the thread.
Slack sits in the same queue as everything else
Slack requests land beside email and chat, and your team works them the same way, from wherever they already are.
Keep Slack support on the record
Hand off a request without rebuilding it
Customer Success passes a Slack request to Support with one reaction. No one opens SparrowDesk to retype the thread into a ticket.
Shared customer channels get an owner
The Slack channels you share with customers are where fast replies are expected. Every request gets an owner and a status, so none slip through.
Slack tickets show up in your reports
A request solved only in Slack never reaches your reporting. As a SparrowDesk ticket, it counts toward your ticket volume, team performance, and SLA tracking.
I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.
Robin
/UprootSecurity
Turn Slack conversations into tracked tickets with SparrowDesk.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.