Macros
Macros that move support faster
Automate repetitive responses and actions with one click. SparrowDesk’s quick-action macros let agents respond faster and handle high ticket volumes with ease.
One-click responses
Send prewritten replies instantly for common queries — no typing, no delay.
Trigger smart actions
Update statuses, assign agents, or apply tags the moment a macro is used.
Macro visibility controls
Decide who gets access to each macro—whether it’s just for you, specific teams, or the whole organization
Consistent responses every time
Ensure every customer gets the same quality response — no missed steps or tone mismatches.
Don’t repeat yourself. Let SparrowDesk macros handle it
