Macros
Macros that move support faster
Automate repetitive responses and actions with one click. SparrowDesk’s quick-action macros let agents respond faster and handle high ticket volumes with ease.
Macros
One-click responses
Send prewritten replies instantly for common queries — no typing, no delay.
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Macros
Trigger smart actions
Update statuses, assign agents, or apply tags the moment a macro is used.
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Macros
Macro visibility controls
Decide who gets access to each macro—whether it’s just for you, specific teams, or the whole organization
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Macros
Consistent responses every time
Ensure every customer gets the same quality response — no missed steps or tone mismatches.
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