The SparrowDesk Blog
Get the latest customer service insights and CX trends from SparrowDesk to deliver faster, smarter, seamless support
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Why knowledge management in healthcare matters: A practical guide
9 MINUTES
Sep 26, 2025
7 Ways to improve customer service in healthcare
18 MINUTES
Sep 25, 2025
5 Ways to improve your customer service response time today
13 MINUTES
Sep 23, 2025
Omnichannel Vs multichannel customer service: Complete breakdown
11 MINUTES
Sep 22, 2025
8 Best omnichannel support practices to transform your customer service
9 MINUTES
Sep 19, 2025
How can chatbots improve customer service? Guide for 2025
10 MINUTES
Sep 12, 2025
How to reduce customer service ticket backlog: 6 practical tips
19 MINUTES
Sep 11, 2025
Help desk software requirements: 8 Essentials you need to know
17 MINUTES
Sep 10, 2025
Service desk vs help desk: how to pick the best solution for your business
12 MINUTES
Sep 09, 2025
Everything you need to know about customer service knowledge management in 2025
10 MINUTES
Sep 04, 2025
Customer service vs. customer support: A complete breakdown
14 MINUTES
Sep 03, 2025
7 Proven principles of customer care that actually work
15 MINUTES
Sep 02, 2025
8 Proven customer service best practices
16 MINUTES
Sep 01, 2025
What does good customer service actually look like? Let’s break it down
15 MINUTES
Aug 29, 2025
![Customer care techniques that actually work: A support manager's guide [2025]](https://static.cdn.sparrowdesk.com/site/payload/uploads/2025/08/Customer care techniques-900x692.png)
Customer care techniques that actually work: A support manager's guide [2025]
11 MINUTES
Aug 28, 2025
From chaos to control: A simple guide to customer support management
12 MINUTES
Aug 26, 2025
What is a customer service funnel? A simple guide for growing businesses
10 MINUTES
Aug 25, 2025
Why Most Support Ticket Lifecycles Fail (And How to Fix Yours)
11 MINUTES
Aug 22, 2025
13 Live chat best practices: What top support teams do differently in 2025
17 MINUTES
Aug 20, 2025
Customer service management: A practical guide for business growth
8 MINUTES
Aug 21, 2025
How to handle customer requests: A step-by-step guide for support teams
11 MINUTES
Aug 19, 2025
Behind every ticket is a person—Customer empathy makes the difference
11 MINUTES
Aug 18, 2025
Customer service vs customer experience: The essential differences you need to know
13 MINUTES
Aug 14, 2025
Customer service goals that actually work: expert guide for 2025
10 MINUTES
Aug 13, 2025
![Customer interaction management software: A proven guide for ecommerce success [2025]](https://static.cdn.sparrowdesk.com/site/payload/uploads/2025/08/customer interaction management software-900x600.jpg)
Customer interaction management software: A proven guide for ecommerce success [2025]
14 MINUTES
Aug 12, 2025
Top 20 customer service interview questions: What to expect and how to answer (With examples)
15 MINUTES
Aug 05, 2025
25 important customer service skills to develop in 2025
17 MINUTES
Aug 04, 2025
Proactive vs reactive customer service: Which actually works better in 2025?
11 MINUTES
Jul 30, 2025
16 Powerful strategies to boost agent efficiency in 2025
11 MINUTES
Jul 28, 2025
Customer service for Gen Z: Expectations, technology & trust in 2025
11 MINUTES
Jul 24, 2025
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Top 8 customer service trends you must know in 2025
13 MINUTES
Jul 21, 2025
The ultimate customer self service playbook for modern businesses
12 MINUTES
Jul 14, 2025
Customer retention strategies: 6 simple ways to keep customers forever
18 MINUTES
Jul 09, 2025
How to deal with angry customers: 8 proven steps that turn complaints into loyalty
12 MINUTES
Jul 07, 2025
5 Key benefits of live chat for customer service in 2025 & best Practices
11 MINUTES
Jul 02, 2025
How to improve customer service experience: Proven ecommerce strategies for 2025
14 MINUTES
Jun 30, 2025
Customer service examples to know in 2025: 7 real lessons from top brands
17 MINUTES
Jun 26, 2025
Why most ecommerce customer service fails (and how to fix it)
15 MINUTES
Jun 24, 2025
![18 Secret customer service tips your competition doesn't want you to know [2025 guide]](https://static.cdn.sparrowdesk.com/site/payload/uploads/2025/08/18 Secret customer service tips your competition doesn't want you to know-900x491.jpg)
18 Secret customer service tips your competition doesn't want you to know [2025 guide]
15 MINUTES
Jun 18, 2025
Client portal examples in ecommerce 2025: Essential benefits, features & how to choose right
19 MINUTES
Jun 06, 2025
Benefits of omnichannel customer service in E-commerce (2025 Guide)
10 MINUTES
Jun 05, 2025
10 Different types of customer service channels that drive sales in 2025
6 MINUTES
Jun 03, 2025
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What most founders get wrong about startup customer service (and how to fix it)
10 MINUTES
May 27, 2025
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Why most online customer support fails (and how to fix it today)
14 MINUTES
May 26, 2025
8 Steps to build an amazing customer support team in 2025
6 MINUTES
May 24, 2025
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How to become a customer service representative (2025): Skills, salary & career path
7 MINUTES
May 24, 2025
What is customer service? The complete guide with strategies for 2025
13 MINUTES
May 24, 2025