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from the desk

exploring ideas, innovations, and insights shaping the future of customer support.

THE SPARROWDESK BLOG
15 Best customer service software to watch in 2026 (free + paid)

15 Best customer service software to watch in 2026 (free + paid)

Author ImageSneha Arunachalam.Oct 2025
Why we built SparrowDesk: One platform for seamless, AI-powered support

Why we built SparrowDesk: One platform for seamless, AI-powered support

Author ImageShihab Muhammed.Oct 2025
21 Best help desk software to streamline support in 2025

21 Best help desk software to streamline support in 2025

Author ImageSneha Arunachalam.Sep 2025
Help desk software requirements: 13 Essentials you need to know

Help desk software requirements: 13 Essentials you need to know

Author ImageVaishali Jayaprakash.Sep 2025
What does good customer service actually look like? Let’s break it down

What does good customer service actually look like? Let’s break it down

Author ImageSneha Arunachalam.Aug 2025
18 Secret customer service tips your competition doesn't want you to know [2025 guide]

18 Secret customer service tips your competition doesn't want you to know [2025 guide]

Author ImageSneha Arunachalam.Jun 2025
what is a customer portal

What is a customer portal? A simple guide (2026)

FEB 10, 2026

. 13 MIN READ

customer engagement platform

Customer engagement platform explained: Definition, features & value

FEB 06, 2026

. 14 MIN READ

customer service kpis

17 Customer service KPIs your support team must track in 2026

FEB 05, 2026

. 30 MIN READ

average handle time blog

Average handle time (AHT): What it is, why it matters, and how to improve it

FEB 03, 2026

. 16 MIN READ

IT service desk automation

IT service desk automation: Solutions & implementation guide

FEB 02, 2026

. 19 MIN READ

csat survey

Customer satisfaction (CSAT) surveys: A complete guide with 60 questions

JAN 28, 2026

. 19 MIN READ

what is knowledge base software

What is knowledge base software? definition, types, benefits & best practices

JAN 27, 2026

. 16 MIN READ

knowledge base software features

The ultimate guide to knowledge base software features in 2026

JAN 27, 2026

. 14 MIN READ

The ultimate guide to knowledge base software features in 2026

Sneha Arunachalam

Sneha Arunachalam

.

JAN 27, 2026

The ultimate guide to knowledge base software features in 2026
customer service knowledge base

Building a customer service knowledge base that actually works

JAN 23, 2026

. 14 MIN READ

csat vs nps vs ces.png

CSAT vs NPS vs CES: Which customer metric drives growth in 2026?

JAN 21, 2026

. 19 MIN READ