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from the desk

exploring ideas, innovations, and insights shaping the future of customer support.

THE SPARROWDESK BLOG
what is a customer portal

What is a customer portal? A simple guide (2026)

FEB 10, 2026

. 13 MIN READ

customer engagement platform

Customer engagement platform explained: Definition, features & value

FEB 06, 2026

. 14 MIN READ

customer service kpis

17 Customer service KPIs your support team must track in 2026

FEB 05, 2026

. 30 MIN READ

average handle time blog

Average handle time (AHT): What it is, why it matters, and how to improve it

FEB 03, 2026

. 16 MIN READ

IT service desk automation

IT service desk automation: Solutions & implementation guide

FEB 02, 2026

. 19 MIN READ

csat survey

Customer satisfaction (CSAT) surveys: A complete guide with 60 questions

JAN 28, 2026

. 19 MIN READ

what is knowledge base software

What is knowledge base software? definition, types, benefits & best practices

JAN 27, 2026

. 16 MIN READ

knowledge base software features

The ultimate guide to knowledge base software features in 2026

JAN 27, 2026

. 14 MIN READ

The ultimate guide to knowledge base software features in 2026

Sneha Arunachalam

Sneha Arunachalam

.

JAN 27, 2026

The ultimate guide to knowledge base software features in 2026
customer service knowledge base

Building a customer service knowledge base that actually works

JAN 23, 2026

. 14 MIN READ

csat vs nps vs ces.png

CSAT vs NPS vs CES: Which customer metric drives growth in 2026?

JAN 21, 2026

. 19 MIN READ