Zoona AIMobile app . android
Customer support beyond the desk-now in mobile
Reply with AI Copilot, manage tickets, and resolve issues from anywhere on your mobile, no compromise.
Reply fast. Resolve smarter. From your mobile.
Unified inbox
Email and chat, in one place. Manage every conversation from your mobile.
Real-time notifications
Alerts for new tickets, overdue SLAs, and assignments -straight to your phone.
AI COPILOT
Email and chat, in one place. Manage every conversation from your mobile.
What faster support feels like
SparrowDesk has completely transformed how we deliver support. Integrating Zoona and AI Copilot helped us automate common resolutions faster and bring complete visibility into every interaction.
Venkata Abhi
Manager - Technical Support
More ways to stay on top of customer support, from anywhere
Omnichannel inbox
Email and live chat together in one view. Switch between channels without losing context or opening another app.
CSAT
See customer satisfaction scores on resolved tickets at a glance. Know how your team is performing- without opening a dashboard.
Collaborate with your team
Add context to any ticket and @mention teammates directly. Keep the conversation internal- without the customer seeing it.
Performance insights
Track ticket volume, response times, and team activity from your phone. Stay on top of what's happening.
Custom views
Filter your inbox by priority, channel, or customer type-so your agents only see what needs their attention.
SLA tracking
See response and resolution deadlines on every ticket. Act before the clock runs out- without being at your desk.
Resolve customer support tickets on the go
