Mobile app
Customer support beyond the desk-now in mobile
Reply with AI Copilot, manage tickets, and resolve issues from anywhere on your mobile, no compromise.
Reply fast. Resolve smarter. From your mobile.
Unified inbox
Email and chat, in one place. Manage every conversation from your mobile.
Real-time notifications
Alerts for new tickets, overdue SLAs, and assignments -straight to your phone.
AI COPILOT
Email and chat, in one place. Manage every conversation from your mobile.
I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.
Robin
/UprootSecurity
More ways to stay on top of customer support, from anywhere
Omnichannel inbox
Email and live chat together in one view. Switch between channels without losing context or opening another app.
Performance insights
Track ticket volume, response times, and team activity from your phone. Stay on top of what's happening.
Collaborate with your team
Add context to any ticket and @mention teammates directly. Keep the conversation internal- without the customer seeing it.
SLA tracking
See response and resolution deadlines on every ticket. Act before the clock runs out- without being at your desk.
Custom views
Filter your inbox by priority, channel, or customer type-so your agents only see what needs their attention.
CSAT
See customer satisfaction scores on resolved tickets at a glance. Know how your team is performing- without opening a dashboard.
Your support teamdeserves this. Start today.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.