SparrowDesk Pricing

14 day free trial · No credit card required · Startup program for 90% off

Free

$0/month
  • Up to 3 users
  • Live chat
  • Email ticketing
  • Prebuilt reports
  • Public Help Center
  • View all features

Starter

$16/month

Everything in Free, plus:

Most popular

Professional

$49/month

Everything in Starter, plus:

  • Workflows
  • Round robin assignment
  • Service Level Agreements (SLA)
  • Business hours
  • 20 Lite seats
  • View all features

Enterprise

$89/month

Everything in Professional, plus:

Take more off your team's plate

Zoona answers the repeat questions; Copilot drafts the replies. You handle the rest.

Zoona AI Agent

Resolve common questions automatically, around the clock.

$0.49/resolution
  • Faster response times
  • Multilingual support
  • Seamless human handoff
  • Continuous improvement

AI Copilot

An in-inbox assistant that drafts replies and speeds up your team.

$16/seat/month

Billed monthly or yearly with your plan

  • Ticket summaries
  • Suggested replies
  • Recommended next steps
  • Q&A for debugging issues

Compare every feature

Free

$0/month

Starter

$16/month

Professional

$49/month

Enterprise

$89/month
Inbox
Shared inbox
Included
Included
Included
Included
Conversation
500 per month
Unlimited
Unlimited
Unlimited
Chat Widget
1
Included
Included
Included
Email Support
1
Included
Included
Included
Macros
Included
Included
Included
Included
Default business hours
Included
Included
Included
Included
Multiple Business hours
Not included
Not included
Included
Included
Basic Workflows
Included
Included
Included
Included
Advanced Workflows
Not included
Not included
Included
Included
Conversation fields
Included
Included
Included
Included
Contact fields
Included
Included
Included
Included
Contact Segments
Not included
Included
Included
Included
CSAT Survey
Not included
Included
Included
Included
Customer portal
Not included
Included
Included
Included
Ticket forms
Not included
Included
Included
Included
Round robin
Not included
Not included
Included
Included
Service Level Agreements (SLA)
Not included
Not included
Included
Included
Teams
Not included
Included
Included
Included
Multiple Brands
Not included
Not included
Not included
Included
Lite seats
Not included
5
20
50
Zoona AI AgentAdd-on
Knowledge Sources
Not included
Included
Included
Included
AI Improvements
Not included
Included
Included
Included
AI Assisted workflows
Not included
Not included
Included
Included
Customisation
Not included
Included
Included
Included
Commands
Not included
Not included
Included
Included
CopilotAdd-on
Knowledge Sources
Not included
Included
Included
Included
Summarisation
Not included
Included
Included
Included
Suggest Reply
Not included
Included
Included
Included
Multilingual
Not included
Included
Included
Included
Filter conversations
Not included
Included
Included
Included
Filter contacts
Not included
Included
Included
Included
Reporting
Prebuilt Reports
Included
Included
Included
Included
Conversation Reports
Included
Included
Included
Included
Team Performance
Included
Included
Included
Included
SLA Reports
Not included
Included
Included
Included
Custom Reports
Not included
Not included
Included
Included
Security
SSO
Not included
Not included
Not included
Included
Password Policy
Not included
Not included
Not included
Included
Custom Roles
Not included
Not included
Not included
Included
Help Center
Public Help Center
1
1
5
10
Collections
Included
Included
Included
Included
Articles
Included
Included
Included
Included

Frequently Asked Questions