SparrowDesk pricing

Flexible plans for support that works.

14 day free trial · No credit card required · Startup program for 90% off

Free

$0/agent/month
  • Up to 3 users
  • Live chat
  • Email ticketing
  • Prebuilt reports
  • Public Help Center
View all features

Starter

$16/agent/month

Free AI credits / month

  • 100 Copilot credits per agent
  • 250 Account Intelligence credits

Everything in Free, plus:

  • Teams
  • Ticket forms
  • Customer portal
  • CSAT surveys
  • 5 Lite seats
View all features
Most popular

Professional

$49/agent/month

Free AI credits / month

  • 250 Copilot credits per agent
  • 500 Account Intelligence credits

Everything in Starter, plus:

  • Workflows
  • Round robin assignment
  • Service Level Agreements (SLA)
  • Business hours
  • 20 Lite seats
View all features

Enterprise

$89/agent/month

Free AI credits / month

  • 500 Copilot credits per agent
  • 1,000 Account Intelligence credits

Everything in Professional, plus:

  • SSO
  • Custom roles
  • Password policy
  • Multiple brands
  • 50 Lite seats
View all features

Trusted by 1,000+ support teams

UprootSecurity logo
SurveySparrow
AndGo
Mission Inbox
Web3Form
ThriveSparrow
Paidvine
Ajmal Perfumes
Recycling Alternative
SparrowCRM
Max Adventure
Life-inside-logo
ondefense-logo
Hill&Daleoutdoors
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Take more off your team's plate

Zoona answers the repeat questions, Copilot drafts the replies and Account Intelligence sorts the rest. You handle what needs a person.

Zoona AI Agent

Your AI agent answers customers around the clock and hands the rest to your team.

$0.49/resolution

You pay only when Zoona resolves a conversation

What's included

  • Replies in 40+ languages
  • Human handoff with full context
  • Commands that call your APIs and MCP servers
  • Updates records in your tools and in SparrowDesk
  • Bulk testing to keep answers accurate
  • Trains on your website, Notion, PDFs, notes and help center
  • Live on chat, email and calls, or your own app via API

AI Copilot

An in-inbox assistant that drafts replies and speeds up your team.

$8/agent/month

Per agent, on top of your plan's free monthly credits

What's included

  • Conversation summaries
  • Reply drafts your agent reviews and sends
  • Translates conversations as you read
  • Replies in 40+ languages automatically
  • Pulls context from HubSpot, Linear and Attio
  • Skills for triage and customer lookups

Account Intelligence

Turns your conversations into topics, routing and help center articles.

$8/month

For your whole account, on top of your plan's free monthly credits

What's included

  • Groups conversations into topics
  • Flags problem conversations early
  • Background agents for routing, classification and triage
  • Drafts new help center articles from resolved conversations
  • Updates existing articles when answers change

Work out what you'll pay

Add up seats, Copilot, Account Intelligence and Zoona in the calculator. Or tell us about your team and we'll send a quote.

Open pricing calculatorGet a custom quote

Compare every feature

Free

$0/agent/month

Starter

$16/agent/month

Professional

$49/agent/month

Enterprise

$89/agent/month
Free AI credits
Copilot credits
Not included
100 per agent/mo
250 per agent/mo
500 per agent/mo
Account Intelligence credits
Not included
250 per account/mo
500 per account/mo
1,000 per account/mo
Inbox
Shared inbox
Included
Included
Included
Included
Conversation
500 per month
Unlimited
Unlimited
Unlimited
Chat Widget
1
Included
Included
Included
Email Support
1
Included
Included
Included
Macros
Included
Included
Included
Included
Default business hours
Included
Included
Included
Included
Multiple Business hours
Not included
Not included
Included
Included
Basic Workflows
Included
Included
Included
Included
Advanced Workflows
Not included
Not included
Included
Included
Conversation fields
Included
Included
Included
Included
Contact fields
Included
Included
Included
Included
Contact Segments
Not included
Included
Included
Included
CSAT Survey
Not included
Included
Included
Included
Customer portal
Not included
Included
Included
Included
Ticket forms
Not included
Included
Included
Included
Round robin
Not included
Not included
Included
Included
Service Level Agreements (SLA)
Not included
Not included
Included
Included
Teams
Not included
Included
Included
Included
Multiple Brands
Not included
Not included
Not included
Included
Lite seats
Not included
5
20
50
Custom Views
Included
Included
Included
Included
Merge Conversations
Included
Included
Included
Included
Add Watchers
Included
Included
Included
Included
Forward to external contact
Included
Included
Included
Included
Export Conversations as CSV
Not included
Included
Included
Included
Bulk update fields
Not included
Included
Included
Included
Parent-Child Ticketing
Not included
Not included
Included
Included
Zoona AI AgentAdd-on
Knowledge Sources
Not included
Included
Included
Included
AI Improvements
Not included
Included
Included
Included
AI Assisted workflows
Not included
Not included
Included
Included
Customisation
Not included
Included
Included
Included
Commands
Not included
Not included
Included
Included
CopilotAdd-on
Knowledge Sources
Not included
Included
Included
Included
Summarisation
Not included
Included
Included
Included
Suggest Reply
Not included
Included
Included
Included
Multilingual
Not included
Included
Included
Included
Filter conversations
Not included
Included
Included
Included
Filter contacts
Not included
Included
Included
Included
Reporting
Prebuilt Reports
Included
Included
Included
Included
Conversation Reports
Included
Included
Included
Included
Team Performance
Included
Included
Included
Included
SLA Reports
Not included
Included
Included
Included
Custom Reports
Not included
Not included
Included
Included
AI Agent Report
Not included
Included
Included
Included
Help Center Reports
Included
Included
Included
Included
Export Reports as PDF
Not included
Included
Included
Included
Security
SSO
Not included
Not included
Not included
Included
Password Policy
Not included
Not included
Not included
Included
Custom Roles
Not included
Not included
Not included
Included
Two-Factor Authentication (2FA)
Included
Included
Included
Included
Audit Log
Not included
Not included
Not included
Included
Custom domain (support portal)
Not included
Included
Included
Included
Custom domain (Help Center)
Not included
Included
Included
Included
Help Center
Public Help Center
1
1
5
10
Collections
Included
Included
Included
Included
Articles
Included
Included
Included
Included
Integrations
Slack
Not included
Included
Included
Included
Linear
Not included
Included
Included
Included
Hubspot
Not included
Included
Included
Included
Salesforce
Not included
Not included
Included
Included
Mobile App
Mobile App
Included
Included
Included
Included

Frequently Asked Questions