Our mission is to help companies create better customer experiences using stellar, AI-powered support.

We’ve met before, but allow us to reintroduce ourselves. We’re the people behind—SurveySparrow and ThriveSparrow—your favorite experience management tools.

Support is an integral part of customer experience. Organizations aren’t infallible, and when there’s an occasional slip up, customer support becomes the remedy that restores trust. 

There are plenty of customer support software on the market. However, many fail to live up.

Traditional tools come with traditional problems

• Data sits in silos, and conversations—and the insights within them—are scattered.

• Agents lose hours to repetitive, manual tasks.

• Feature bloat and unnecessary complexity make even simple interactions feel heavy.

• AI and advanced tech exist only as surface-level add-ons, not meaningful solutions.

And the ripples are felt everywhere:

• Customers wait too long for answers.

• Agents burn out doing the same tasks again and again.

• Teams juggle disconnected platforms just to get context.

• Businesses keep spending more without seeing scalable results.

Our support team experienced these problems firsthand. Their lived experience fueled us to create SparrowDesk— the AI-first customer service software that uses agentic AI and  automation to solve common CX challenges.

AI becomes the frontline and automation eliminates the repetitive. Our omnichannel inbox ensures customer email tickets and chat queries along with critical context are all available in one place.

That means you agents can finally focus on what truly matters: Ensuring every answer resounds, every fix resonates, and every interaction creates tangible impact.