Changelog

Zoona AI Agent now shows the steps it followed before responding, giving teams more visibility into how each AI-handled conversation was answered.

Use this to review AI responses, debug incorrect answers, and improve agent instruction.

You can now make your Knowledge Base private and require users to log in before they can access it.

This helps teams keep support content behind secure access instead of making it publicly available.

Along with this ,

You can now store the returned value from an HTTP Request action in workflows. Use this to fetch data from external systems, save the response in SparrowDesk, and continue the workflow based on that value.

You can now connect Notion as a training source for Zoona AI.

If your team already keeps product support guides, FAQs, internal notes, or product documentation in Notion, you can use that content to help Zoona answer customer questions without copying everything manually into SparrowDesk.

When your Notion content changes, Zoona can automatically refresh its knowledge from the latest version, so your AI training stays up to date.

Customers do not always reach out to support when they need help. Sometimes they reply to the last person they spoke to, like someone from sales or customer success.

SparrowDesk add-on inside Gmail lets you turn those emails into support tickets right from your inbox.

Open the email, create a ticket from the sidebar, and track its status, priority, and assignee in the same place.

Install SparrowDesk for Gmail from the Google Workspace Marketplace.

You can now update fields across multiple conversations in one step.

Instead of opening each conversation and making the same change repeatedly, select the conversations you want to update, choose the field, and apply the change once.

For a more , watch the walkthrough of Bulk Update: