Zoona AI
Travel and Hospitatlity
AI concierge for travel and hospitality support teams
Let AI Agent auto-resolve over 80% repeat tickets across channels, while agents concentrate on time‑sensitive disruptions and VIP guests.
Stay responsive, even when volumes spike
Why support gets harder to scale
Demand spikes you can't plan for
A flight cancellation, a weather disruption, or a long weekend can multiply ticket volume overnight. Your team is left scrambling with systems that weren't designed for sudden surges.
Support scattered across channels
The same issue arrives via email, WhatsApp, chat, and social. Siloed tools mean lost context and inconsistent answers.
Context gets lost in handoffs
Resolving a single request often needs front desk, housekeeping, ops, or ground staff to weigh in. Without a shared system, handoffs get messy and guests repeat themselves.
How SparrowDesk reduces support load
All conversations. One inbox.
Bring support requests from email and live chat into one shared queue, so your support teams get full context and reply faster, no matter which channel customers choose.
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AI Agent resolves repeat questions instantly
Let Zoona AI handle common cancellation queries, check‑in/check‑out times, baggage or amenity queries around the clock in 40+ languages, so repetitive work doesn't pile up in the queue.
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AI Actions route requests to the right team
Define actions in simple language; from tagging, routing, or updating tickets based on the scenario to help AI Agent route queries to the correct teams.
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SLAs route urgent tickets first
Set response targets for stranded travelers, in‑house guests and critical complaints, so the most urgent issues are always handled first when support volume spikes.
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CSAT surveys evaluate customer experience
Send CSAT surveys automatically after a case is resolved and track scores by channel, team, or property, so you know where to improve across both travel and hospitality journeys.
ExploreWorks with the tools your travel and hospitality teams already use
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Built for travel and hospitality support teams
Multi-brand and multi-property support
Manage support for multiple brands, routes, or properties in one platform with separate workspaces, views, and branding, so each business stays organized without juggling different tools.
Multilingual help center and AI for global customers
Respond fast with Zoona’s multilingual capabilities, providing support across multiple languages without extra routing rules or language‑specific queues.
Real-time reports
Track ticket volume, response times, and resolution trends real time, so your team can spot bottlenecks early and improve support faster.
Frequently Asked Questions
Let AI handle the queue while your team handles the journey
