You run support.AI runs the busywork.
Your team's answering the same questions over and over while customers wait. SparrowDesk's AI handles the repeat tickets and routes the rest to the right person — so your agents are free for the conversations that need them.
No credit card · 14-day trial · Live in a day
Trusted by 1,000+ support teams.
Meet Zoona the AI agent that handles the busywork.
Zoona reads every ticket, works out what the customer needs, and answers on its own — day or night. Your team steps in only when a human's needed.
Zoona learns from what you already have — your website, help center, Notion, docs, even past conversations. Point it at your sources and it starts answering. You don't write a thing.
Zoona reads the ticket, understands the intent, and sends the right response instantly. Your customers get answers at 2am on a Sunday without anyone on your team lifting a finger.
Email, live chat, WhatsApp, Slack - Zoona works across all of them. It responds in the language your customer writes in, so language is never a barrier to great support.
Zoona flags tickets it can not answer and updates its own knowledge base automatically. Your support gets smarter over time, no maintenance required.
Works with the tools you already run on
With SparrowDesk, we can keep track of inquiries simply by adding an emoji to the Slack message, and we can respond with AI assistance directly from the system. The intuitive and excellent user experience is truly worth noting.
Toshihide Hara
/AndGo, Inc.
The helpdesk your agents will actually want to use
Reporting you can actually read.
Build the reports your team needs, or just ask Copilot — “how many tickets are SLA-due this week?” — and get the answer from live data. No dashboards to wrestle, no analyst required.
CSAT that closes the loop.
A one-tap survey goes out the moment you close a ticket, so the score comes straight from the customer. Catch the reply that missed while there’s still time to fix it.
Your help center answers first.
Turn your knowledge base into a branded, searchable help center — the same docs that train Zoona. Customers find answers themselves, so fewer tickets ever reach your team.
Multilingual support, built in.
Customers write in whatever language they think in, and SparrowDesk translates the thread both ways. Your team answers in a click — no specialist to hire.
Set the SLA. Never watch the clock.
Give every ticket a response and resolution target, and SparrowDesk tracks it — nudging your team before one breaches. Everyone sees what’s due, not what’s already late.
Your customer data is safe.
SparrowDesk is SOC 2 Type II certified and GDPR compliant. Your data is never used to train AI models.
What your customers share with you stays with you
Your support teamdeserves this. Start today.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.