REPORTING

Support reports built for decisions

Track ticket volume, response times, CSAT, and what Zoona AI resolved. Click any number and land on the conversations behind it.

Trusted by 1,000+ support teams

CSAT reports

Track how customers felt, not just whether the ticket closed. Every CSAT score links back to its conversation, and breaks down by channel, agent, or time.

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Team and agent performance

Median first response, resolution, and wait times for every team and every agent, side by side. See who's swamped, where tickets stall, and where the next coaching conversation starts.

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Zoona AI reports

See exactly what Zoona AI resolved on its own and what it handed to your team. You stay in charge of the AI; the report shows its work, ticket by ticket.

Custom reports

Report on what you actually need. Pick metrics across conversations, agents, Zoona, SLAs, and CSAT, add a chart, breakdowns, and filters, and watch it update as you build. It saves as you go.

Contact sales

Run support on numbers, not hunches

Catch SLA breaches before customers do

Overdue tickets surface in the report before they surface in an angry reply. See what's breaching, filter down to why, and clear the queue.

Give feedback backed by numbers

Every agent's ticket count, response speed, and resolution rate in one table. When you sit down for a review, the data does the explaining.

Share it without rebuilding it

Export any report as a PDF for your leadership update. CSAT and Help Center reports round out the picture, from ticket queue to self-service.

I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.

Robin

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