REPORTING
Support reports built for decisions
Track ticket volume, response times, CSAT, and what Zoona AI resolved. Click any number and land on the conversations behind it.
Trusted by 1,000+ support teams.
CSAT reports
Track how customers felt, not just whether the ticket closed. Every CSAT score links back to its conversation, and breaks down by channel, agent, or time.
Team and agent performance
Median first response, resolution, and wait times for every team and every agent, side by side. See who's swamped, where tickets stall, and where the next coaching conversation starts.
Zoona AI reports
See exactly what Zoona AI resolved on its own and what it handed to your team. You stay in charge of the AI; the report shows its work, ticket by ticket.
Custom reports
Report on what you actually need. Pick metrics across conversations, agents, Zoona, SLAs, and CSAT, add a chart, breakdowns, and filters, and watch it update as you build. It saves as you go.
Run support on numbers, not hunches
Catch SLA breaches before customers do
Overdue tickets surface in the report before they surface in an angry reply. See what's breaching, filter down to why, and clear the queue.
Give feedback backed by numbers
Every agent's ticket count, response speed, and resolution rate in one table. When you sit down for a review, the data does the explaining.
Share it without rebuilding it
Export any report as a PDF for your leadership update. CSAT and Help Center reports round out the picture, from ticket queue to self-service.
With SparrowDesk, we can keep track of inquiries simply by adding an emoji to the Slack message, and we can respond with AI assistance directly from the system. The intuitive and excellent user experience is truly worth noting.
Toshihide Hara
/AndGo, Inc.
Support reports built for decisions
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.