Zoona AIBusiness hours
Business hours that work for you
Define global or team-specific business hours to ensure fair SLA tracking and balanced agent workloads. No more overnight panic or false SLA breaches — just clear, accurate time-based support.
Flexible schedules
Holiday & weekend settings
Agent workload balance
After-hours notifications
Create custom business hours by team, location, or brand—ensuring smooth operations for global and round-the-clock support.
Flexible schedules
Create custom business hours by team, location, or brand—ensuring smooth operations for global and round-the-clock support.
Holiday & weekend settings
Automatically exclude non-working days, so customers know exactly when your team is available for support.
Agent workload balance
Distribute hours fairly across teams to avoid burnout and maintain consistent service.
After-hours notifications
Display an automatic message in your chat widget when customers reach out outside business hours—setting clear expectations on when your team will respond.
Create clear, reliable support availability that customers can trust
Create clear, reliable support availability that customers can trust
01.
Manage support across time zones
Show customers when your team is available and when they can expect a reply, while managing business hours across global teams and time zones without confusion.
02.
Track SLAs fairly
Exclude non-working hours, holidays, and weekends from SLA calculations so performance reflects actual working time.
03.
Plan coverage with precision
Define business hours by team, location, or brand to ensure the right teams are available at the right times.
Set the hours. SparrowDesk makes them work.
