Business hours
Business hours that work for you
Define global or team-specific business hours to ensure fair SLA tracking and balanced agent workloads. No more overnight panic or false SLA breaches — just clear, accurate time-based support.
Trusted by 1,000+ support teams.
Flexible schedules
Create custom business hours by team, location, or brand—ensuring smooth operations for global and round-the-clock support.
Holiday & weekend settings
Automatically exclude non-working days, so customers know exactly when your team is available for support.
Agent workload balance
Distribute hours fairly across teams to avoid burnout and maintain consistent service.
After-hours notifications
Display an automatic message in your chat widget when customers reach out outside business hours—setting clear expectations on when your team will respond.
Create clear, reliable support availability that customers can trust
Manage support across time zones
Show customers when your team is available and when they can expect a reply, while managing business hours across global teams and time zones without confusion.
Track SLAs fairly
Exclude non-working hours, holidays, and weekends from SLA calculations so performance reflects actual working time.
Plan coverage with precision
Define business hours by team, location, or brand to ensure the right teams are available at the right times.
With SparrowDesk, we can keep track of inquiries simply by adding an emoji to the Slack message, and we can respond with AI assistance directly from the system. The intuitive and excellent user experience is truly worth noting.
Toshihide Hara
/AndGo, Inc.
Set the hours. SparrowDesk makes them work.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.