Business hours
Business hours that work for you
Define global or team-specific business hours to ensure fair SLA tracking and balanced agent workloads. No more overnight panic or false SLA breaches — just clear, accurate time-based support.
Business hours
Flexible schedules
Create custom business hours by team, location, or brand—ensuring smooth operations for global and round-the-clock support.
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Business hours
Holiday & weekend settings
Automatically exclude non-working days, so customers know exactly when your team is available for support.
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Business hours
Agent workload balance
Distribute hours fairly across teams to avoid burnout and maintain consistent service.
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Business hours
After-hours notifications
Display an automatic message in your chat widget when customers reach out outside business hours—setting clear expectations on when your team will respond.
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