SPARROWDESK VS ZOHO DESK
The Zoho Desk alternative for fast and scalable support
Meet SparrowDesk, the AI-first help desk where customizable AI agents handle email and chat tickets end-to-end, allowing teams to scale their support without increasing operational costs.
Where Zoho Desk frustrates
Slow, complex onboarding
Zoho Desk isn’t built for instant setup. Configuring, and customizing it requires time, effort, and technical expertise.
AI agents are still underway
Zoho Desk’s AI agents are available only on early access basis. Teams still have to tackle high volumes the conventional way.
Performance issues under load
The help desk slows during peak hours. When your system lags, support quality and SLAs suffer.
SparrowDesk effortlessly scales
Simple and effortless for every team
SparrowDesk is clean, intuitive, and ready to use from day one. No complicated setup. Just plug in and go.
AI that’s ready for action
SparrowDesk’s AI agents are support-ready from the moment you sign up . They’re not locked away by early access and enterprise-only labels.
Reliable performance, even at high volume
Built for speed and consistency, SparrowDesk stays stable no matter how busy things get. Fast responses, smooth workflows, zero interruptions.
Feature by feature comparison
Feature |  | Zoho Desk |
|---|---|---|
Omnichannel ticketing | ||
Real-time, two-way translation for conversations | ||
AI-agents | ||
Customizable AI-agents | ||
Multilingual AI agents | ||
Train AI agents using documents and URLs | ||
AI agent improvement suggestions | ||
AI agent available for all tiers | ||
AI-powered filters | ||
Automation and assignment rules | ||
Integrations | ||
Easy onboarding and implementation | ||
Reliable, consistent performance |
Upgrade to SparrowDesk and experience the benefits yourself
Customizable, trainable AI for truly personal support
Understands customer intent - Frustrated, confused, just need a quick fix —Luna identifies customer mood and intent to give them precisely what they need, the way they need it.
Improves with every interaction - Luna learns continuously from knowledge bases, documents, and agent-provided inputs. It even highlights areas where you can enhance its performance.
Your always-on support partner - From instant summaries to pre-drafted messages, Luna ensures your team always responds faster, clearer, and with complete context.
Transparent AI pricing
Luna AI : $0.70 /resolution
Copilot : $16 per seat/month across all plans
Zohodesk AI: Available on request
Copilot: Available on enterprise only
Your search for the best help desk ends with SparrowDesk
AI agents that adapt to every channel
Email, chat, multilingual conversations—Luna handles it all with speed, accuracy and brand consistency.
Predictable, fair AI pricing
Only $0.70 per resolution across all plans. Pay only for what you use; no surprise charges during billing.
Support you can rely on
Fast, dedicated human support included with your subscription. Get connected with our team via email, chat, or phone for priority assistance without paying extra.
Your search for the best help desk ends with SparrowDesk
Got questions before you switch? We’ve answered them
SparrowDesk is SurveySparrow’s all-encompassing, omnichannel customer service software that uses AI, automations, and self-service to reduce agent workload and facilitate personalized customer experiences. Zoho Desk, on the other hand, is a help desk that relies on other Zoho integrations for chat support and other features.
Yes, SparrowDesk does offer dedicated support during migration and setup. However, because of the intuitive interface and the built-in import tool, most teams find it easy to set up and deploy with little to no assistance.
With SparrowDesk, you get an omnichannel inbox, automation, self-service, AI, and other productivity tools right from the starter plan. AI resolutions cost only $0.70 across tiers. Zoho Desk locks chat, AI, and advanced automations behind the highest plan along with usage caps that charge more for extensive usage.
Both Luna and Zoho Desk's AI agents can resolve tickets independently. However, Zoho Desk's AI agent works only on email tickets and it cannot be trained using documents, links, and prompts unlike Luna AI. It also doesn’t have Luna's multilingual strengths.
Yes, SparrowDesk provides fast and efficient support to all its users absolutely free of cost.
Customers from across the globe can email, chat, or ring in with their questions 24/5. Zoho Desk also provides free email support, although with limited hours for live mediums.