Facebook Messenger DMs, answered from your support inbox.
Connect your Facebook Page to SparrowDesk and every Messenger DM becomes a ticket with an owner and a status- answered right beside email and chat, with the whole conversation synced to it.
Trusted by 1,000+ support teams
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Your AI agent answers first
Zoona, your AI agent, handles routine Facebook DMs on its own order status, opening hours, the same questions on repeat- so that volume never lands in your team's queue. Your agents pick up the conversations that need a person.
Every DM becomes a ticket
A DM hits your Facebook Page and SparrowDesk opens a ticket with a status and an owner- tracked and assignable like any other request.
Pull a split conversation back together
When the same issue arrives on Facebook and other channels, merge them into one ticket- full history, one owner, so nobody answers the same question twice.
Connect every page you run
Link one Facebook Page or all of them at once. Each Page maps to a brand, so multi-brand teams keep their DMs sorted from the start.
Run Facebook the way you run every other channel
Set up once, your whole team's in
An admin connects the Page and picks a brand. From there, every agent on that brand's inbox can answer Facebook DMs- no per-agent setup.
Every DM routes itself to the right agent
A new Facebook DM becomes a ticket and runs through your existing workflows- assignment rules, round-robin, tags, and SLA timers all apply. It lands with the right agent without anyone sorting the queue by hand.
Messenger tickets show up in your reports
A DM answered on Facebook still counts. As a SparrowDesk ticket, it lands in your ticket volume, team performance, and SLA tracking- the visibility Messenger alone doesn't give you.
I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.
Robin
/UprootSecurity
Answer Messenger DMs from your helpdesk
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.