Facebook Messenger DMs, answered from your support inbox.
Connect your Facebook Page to SparrowDesk and every Messenger DM becomes a ticket with an owner and a status- answered right beside email and chat, with the whole conversation synced to it.
Trusted by 1,000+ support teams
.png&w=3840&q=75)
Your AI agent answers first
Zoona, your AI agent, handles routine Facebook DMs on its own order status, opening hours, the same questions on repeat- so that volume never lands in your team's queue. Your agents pick up the conversations that need a person.
Run Facebook the way you run every other channel
Set up once, your whole team's in
An admin connects the Page and picks a brand. From there, every agent on that brand's inbox can answer Facebook DMs- no per-agent setup.
I never imagined setting up customer support could be this easy. Setting up email, live chat, and our help center was a breeze with SparrowDesk. We use the Slack integration to run support right from Slack, and with Zoona handling more than 67% of conversations, our small team can keep up as customer support grows.
Robin
/UprootSecurity
Turn Facebook Messenger DMs into tracked tickets with SparrowDesk.
Set up SparrowDesk in minutes, not months. No credit card needed, no safe call required. Just a better way to run support from day one.