Instatus
See your Instatus service status next to every conversation
About this App
Instatus is a tool for publishing your service status and incidents. Connect it to SparrowDesk and agents see the health of your services in the conversation sidebar, so they know an outage is underway without leaving the conversation. Customers get faster, consistent answers during an outage, because the agent already knows about it.
The integration is read-only. SparrowDesk reads your status page and never creates, updates or closes incidents.
With Instatus connected, your team can:
- See the status of your services in the conversation sidebar, with a link to your full status page
- See that all systems are operational when everything is working
- See the affected components listed when something isn’t working
- Connect one Instatus page for each brand
Good to know:
- One status page per brand. Agents see the status page for the brand of the conversation they’re in.
- Read-only. SparrowDesk doesn’t change anything in Instatus. It only reads your status page.
- Disconnecting removes the sidebar section. Once you disconnect, the Instatus section disappears from the conversation sidebar.
How to enable this integration?
You’ll need the Manage Apps permission in SparrowDesk. Account Owners and Admins have it by default.
- In SparrowDesk, go to Settings → Apps
- Find the Instatus card and click Connect
- Choose the brand
- Enter your Instatus details
- Click Connect
Once connected, agents can expand the Instatus section in the sidebar of any conversation to check the status. Repeat the steps to connect a page for another brand.
Key features and benefits
Outage context while replying. Service status sits in the conversation sidebar, so agents know about an outage before they reply, with a link to your full status page.
Only the problems are listed. When everything is working, the sidebar shows that all systems are operational. When something isn’t, it lists the affected components.
A status page for every brand. Connect one Instatus page per brand, and agents automatically see the page for the brand of the conversation they’re in.
Your incidents stay in Instatus. SparrowDesk only reads your status page. It never creates, updates or closes incidents.
Change it any time. Open the menu on the Instatus card and select Edit Configuration to change the details or the brand, or Disconnect to stop using it.
Get started
Follow the step-by-step guide to connect your Instatus status page.