Create support tickets directly from Gmail

About this App

Gmail is where most customer conversations start. The SparrowDesk for Gmail add-on lets support agents turn emails into tickets and track ticket details without ever leaving their inbox.

Install the add-on from Google Workspace Marketplace and connect your SparrowDesk account — agents can immediately start creating tickets from selected emails and viewing status, priority, and assignee right inside Gmail.

With this integration, agents can:

• Create a SparrowDesk ticket from any selected email in Gmail
• View ticket status, priority, and assignee inside Gmail
• Stay updated on tickets without switching to a separate tab
• Manage email-based support requests directly from their inbox
  
  

From Gmail, agents can view:

• Ticket ID and status
• Priority and assignee
• Any custom fields configured for your account
• All ticket details without opening SparrowDesk separately
  
  

How to enable this integration?

• Visit Google Workspace Marketplace and search for SparrowDesk for Gmail
• Click Install and complete the installation
• Open Gmail and click the SparrowDesk icon in the right-side panel
• Click Connect and complete the sign-in flow
• Click Refresh inside the add-on panel once connected
  
  

Key features and benefits

• Turn customer emails into support tickets without leaving Gmail
• View ticket status, priority, and assignee right inside your inbox
• Eliminate tab switching for agents who primarily work from email
• Keep SparrowDesk as the source of truth — tickets are tracked there automatically
• Works with custom fields configured for your SparrowDesk account
  
  

Get started

Follow a step-by-step guide to install and connect the add-on.

Open setup guide