Gmail

Create support tickets directly from Gmail

Install

About this App

Gmail is where most customer conversations start. The SparrowDesk for Gmail add-on lets support agents turn emails into tickets and track ticket details without ever leaving their inbox.

Install the add-on from Google Workspace Marketplace and connect your SparrowDesk account — agents can immediately start creating tickets from selected emails and viewing status, priority, and assignee right inside Gmail.

With this integration, agents can:

  • Create a SparrowDesk ticket from any selected email in Gmail
  • View ticket status, priority, and assignee inside Gmail
  • Stay updated on tickets without switching to a separate tab
  • Manage email-based support requests directly from their inbox

From Gmail, agents can view:

  • Ticket ID and status
  • Priority and assignee
  • Any custom fields configured for your account
  • All ticket details without opening SparrowDesk separately


How to enable this integration?

  • Visit Google Workspace Marketplace and search for SparrowDesk for Gmail
  • Click Install and complete the installation
  • Open Gmail and click the SparrowDesk icon in the right-side panel
  • Click Connect and complete the sign-in flow
  • Click Refresh inside the add-on panel once connected

Key features and benefits

  • Turn customer emails into support tickets without leaving Gmail
  • View ticket status, priority, and assignee right inside your inbox
  • Eliminate tab switching for agents who primarily work from email
  • Keep SparrowDesk as the source of truth — tickets are tracked there automatically
  • Works with custom fields configured for your SparrowDesk account

Get started

Follow a step-by-step guide to install and connect the add-on.

Open setup guide