Create and link Jira tickets directly from your support tickets

About this App

Jira is the project management tool used by engineering and development teams to track bugs, tasks, and product work. By integrating SparrowDesk with Jira, support and engineering teams can work from the same context — without switching tools.

The Jira–SparrowDesk integration lets agents create new Jira tickets or link existing ones directly from any support ticket, so bugs and product issues get to the right team fast.

With this integration, agents can:

• Create a new Jira ticket from any SparrowDesk ticket
• Link existing Jira tickets to a customer conversation
• Attach files and screenshots from the ticket to Jira
• Link multiple Jira tickets to the same support ticket
• View all linked Jira tickets inside SparrowDesk
  

From SparrowDesk, agents can view:

• Linked Jira ticket key and title
• A direct link to open the ticket in Jira
• Multiple linked tickets per conversation
• Full support context alongside the Jira reference
  
  
  

App details:

How to enable this integration?

• Go to Settings in SparrowDesk and open the App Store
• Find Jira in the list and click Connect Jira
• Sign in with your Atlassian account
• Select the Jira site you want to connect
  

Key features and benefits

• Let agents escalate bugs to engineering without leaving SparrowDesk
• Give developers full customer context alongside every Jira ticket
• Attach screenshots and files from support tickets directly to Jira
• Link multiple Jira tickets to a single support ticket when needed
• Reduce context switching between support and engineering tools
• Keep SparrowDesk as the source of truth for all customer conversations
  

Get started

Follow a step-by-step guide to connect and start using the integration.

Open setup guide