Changelog

You can now connect WhatsApp to SparrowDesk and manage customer conversations from your inbox.

Customer messages from WhatsApp come into SparrowDesk, where agents can reply, track context, and keep conversations organized with the rest of their support channels.

Use this to handle customer questions, order updates, appointment requests, and follow-ups from WhatsApp without switching between tools.

Teams using Slack know this: Support conversations often start in customer channels, shared implementation spaces or internal feedback groups.

You can now connect Slack channels , so important Slack messages can become SparrowDesk conversations

Agents can respond from SparrowDesk, and the reply is posted back into the Slack thread.

Introducing Sidebar view, so your Help Center can look more like product documentation.

Customers can see how your content is organized, move between related articles, and follow product guides with far more context.

This helps software teams turn their Help Center into a structured product guide.

Zoona AI Agent now shows the steps it followed before responding, giving teams more visibility into how each AI-handled conversation was answered.

Use this to review AI responses, debug incorrect answers, and improve agent instruction.

You can now make your Knowledge Base private and require users to log in before they can access it.

This helps teams keep support content behind secure access instead of making it publicly available.

Along with this ,

You can now store the returned value from an HTTP Request action in workflows. Use this to fetch data from external systems, save the response in SparrowDesk, and continue the workflow based on that value.