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From the desk

Exploring ideas, innovations, and insights shaping the future of customer support.
Written for the people actually in the queue– running it day to day

how to choose live chat

How to choose the live chat software that works for you (2026 Guide)

Shmiruthaa NarayananAUGUST 20, 2026
CRM with shared inbox

CRM with a shared inbox: What it means and do you actually need it

Shmiruthaa NarayananAUGUST 13, 2026
18 Years, one hard truth about support quality: A conversation with Ines van Dijk

18 Years, one hard truth about support quality: A conversation with Ines van Dijk

JustinAUGUST 11, 2026
how-to-build-a-knowledge-base

How to build a knowledge base: step-by-step guide

Shmiruthaa NarayananAUGUST 10, 2026
How to Train Your Customer AI Support Agent

How to Train Your Customer AI Support Agent

JustinAUGUST 7, 2026
conversational-ai-chatbot

Conversational AI for customer service: why most of it fails

Shmiruthaa NarayananJULY 29, 2026
enterprise-service-desk

What is an enterprise service desk? Features, benefits, and how it works

Shmiruthaa NarayananJULY 23, 2026
knowledge-base-examples

8 Knowledge base examples to learn from (and what makes them work)

Shmiruthaa NarayananJULY 19, 2026
saas-customer-support

SaaS Customer Support: What it is, why it matters, and best practices

Shmiruthaa NarayananJULY 6, 2026
CRM-ticketing-system

What is a CRM ticketing system? How it works and when you need one

Shmiruthaa NarayananJULY 3, 2026
it-service-desk

What is an IT service desk? Functions, benefits, and how it differs from a help desk

Shmiruthaa NarayananJULY 1, 2026
how-to-migrate-from-Freshdesk

How to migrate from Freshdesk without losing tickets, contacts, or history

Shmiruthaa NarayananJUNE 22, 2026
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Product
AI AgentsLive chat & messagingAI CopilotHelp centerTicketingOmnichannel inboxMobile AppApps & Integration
Features
WorkflowsBusiness hoursService level agreements (SLAs)MacrosCustomer portalCSATReportingSlackWhatsApp
Resources
BlogKnowledge BaseDeveloperCustomer Support Metrics
Company
About usContact usStartupAffiliate ProgramPartners
Compare with
IntercomFreshdesk OmniZoho DeskZendeskHelp ScoutFrontBoldDeskRichpanel
Product
AI AgentsLive chat & messagingAI CopilotHelp centerTicketingOmnichannel inboxMobile AppApps & Integration
Features
WorkflowsBusiness hoursService level agreements (SLAs)MacrosCustomer portalCSATReportingSlackWhatsApp
Resources
BlogKnowledge BaseDeveloperCustomer Support Metrics
Company
About usContact usStartupAffiliate ProgramPartners
Compare with
IntercomFreshdesk OmniZoho DeskZendeskHelp ScoutFrontBoldDeskRichpanel

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