SparrowDesk pricing

Flexible plans for support that works.

14 day free trial · No credit card required · Startup program for 90% off

Free

$**/agent/month
  • Up to 3 users
  • Live chat
  • Email ticketing
  • Prebuilt reports
  • Public Help Center
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Starter

$**/agent/month

Free AI credits / month

  • 100 Copilot credits per agent
  • 250 Account Intelligence credits

Everything in Free, plus:

  • Teams
  • Ticket forms
  • Customer portal
  • CSAT surveys
  • 5 Lite seats
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Most popular

Professional

$**/agent/month

Free AI credits / month

  • 250 Copilot credits per agent
  • 500 Account Intelligence credits

Everything in Starter, plus:

  • Workflows
  • Round robin assignment
  • Service Level Agreements (SLA)
  • Business hours
  • 20 Lite seats
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Enterprise

$**/agent/month

Free AI credits / month

  • 500 Copilot credits per agent
  • 1,000 Account Intelligence credits

Everything in Professional, plus:

  • SSO
  • Custom roles
  • Password policy
  • Multiple brands
  • 50 Lite seats
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Take more off your team's plate

Zoona answers the repeat questions, Copilot drafts the replies and Account Intelligence sorts the rest. You handle what needs a person.

Zoona AI Agent

Your AI agent answers customers around the clock and hands the rest to your team.

$**/resolution

You pay only when Zoona resolves a conversation

What's included

  • Replies in 40+ languages
  • Human handoff with full context
  • Commands that call your APIs and MCP servers
  • Updates records in your tools and in SparrowDesk
  • Bulk testing to keep answers accurate
  • Trains on your website, Notion, PDFs, notes and help center
  • Live on chat, email and calls, or your own app via API

AI Copilot

An in-inbox assistant that drafts replies and speeds up your team.

$**/agent/month

Per agent, on top of your plan's free monthly credits

What's included

  • Conversation summaries
  • Reply drafts your agent reviews and sends
  • Translates conversations as you read
  • Replies in 40+ languages automatically
  • Pulls context from HubSpot, Linear and Attio
  • Skills for triage and customer lookups

Account Intelligence

Turns your conversations into topics, routing and help center articles.

$**/month

For your whole account, on top of your plan's free monthly credits

What's included

  • Groups conversations into topics
  • Flags problem conversations early
  • Background agents for routing, classification and triage
  • Drafts new help center articles from resolved conversations
  • Updates existing articles when answers change
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