Stripe

See your customer's Stripe billing right inside the ticket.

About this App

When a customer asks why their payment failed or when their plan renews, your agent shouldn't need Stripe access or a second tab to find out. Connect Stripe to SparrowDesk and the customer's subscriptions and recent payments show up right in the ticket, matched by their email.
The integration is read-only. SparrowDesk can view customers, subscriptions, payments and products in Stripe, but it can't create, change, refund or cancel anything.

With Stripe connected, your team can:

See the matching Stripe customer and how long they've been a customer
View the 3 most recent subscriptions, with plan, price and renewal date
View the 3 most recent payments, including failed, refunded and disputed ones
Spot past due, unpaid and failed items at a glance
Open any customer, subscription or payment in Stripe with one click

Good to know:

Customers are matched by email. SparrowDesk looks for Stripe customers with the same email as the contact. If none match, the section shows "No Stripe customer found".
Shared emails show every match. If more than one Stripe customer uses the same email, each one is listed, and agents can expand the right one.
Your Stripe data stays as it is. Access is read-only, and disconnecting doesn't change anything in your Stripe account.

How to enable this integration?

You'll need admin access in SparrowDesk, a Stripe account, and permission to install apps in that Stripe account.

In SparrowDesk, go to Settings → Integrations
Find Stripe and click Connect
Sign in to Stripe and choose the account you want to connect
Review the permissions and install the SparrowDesk app

You're taken back to SparrowDesk, and your agents start seeing Stripe details in their tickets.

Key features and benefits

Billing context in every ticket. Subscriptions and recent payments sit in the ticket sidebar and on the contact profile, so agents answer without switching tabs.
Billing issues stand out. Past due, unpaid and failed items are highlighted, with Stripe's reason on failed payments, so agents know what's behind the question before they reply.
One click to the full record. Agents can open any customer, subscription or payment in the Stripe Dashboard, or use View all for longer histories.
Set up once for the whole team. An admin connects Stripe, and every agent sees it with no individual setup.
Always current. Details load from Stripe each time a ticket opens.