Asana
Create and link Asana tasks directly from your support tickets
About this App
Asana is the work management tool teams use to plan projects, assign tasks, and track work through to done. By integrating SparrowDesk with Asana, support can hand work to product, engineering, ops or finance in the projects those teams already use, and see when it's done without switching tools.
The Asana–SparrowDesk integration lets agents create new Asana tasks or link existing ones from any support ticket, so bugs, requests and follow-ups reach the right project and the right person.
With this integration, agents can:
- Create a new Asana task from any SparrowDesk ticket
- Choose the project, section, assignee and due date while creating it
- Attach up to 10 files to a new task
- Link existing Asana tasks to a customer conversation
- Link multiple Asana tasks to the same support ticket
From SparrowDesk, agents can view:
- Linked Asana task name
- Whether the task is completed or incomplete
- Who the task is assigned to
- A direct link to open the task in Asana
- Multiple linked tasks per conversation
How to enable this integration?
- Go to Settings in SparrowDesk and open the App Store
- Find Asana in the list and click Connect Asana
- Sign in with your Asana account
- Authorise SparrowDesk with Full permissions
- Choose the Asana workspace you want to use
Key features and benefits
- Let agents hand bugs and requests to the right team without leaving SparrowDesk
- Link repeat reports to one Asana task instead of creating duplicates
- See who owns each task and whether it's done, pulled live from Asana
- Cut the back-and-forth between support and the teams who do the work
- Keep SparrowDesk as the source of truth for all customer conversations
Get started
Follow a step-by-step guide to connect and start using the integration.