REAL ESTATE
Real estate help desk that resolves 60% of tickets automatically
Let Zoona AI handle routine property requests while your team focuses on the conversations that need a human.
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Trusted by 1,000+ support teams.
Why real estate support gets harder to manage
Requests come from everywhere
Tenants message on WhatsApp. Buyers email. Owners call. Without a central real estate ticketing system, requests slip and response times suffer.
Maintenance tickets go untracked
Repair requests land in inboxes with no SLA, no assigned owner, and no update sent to the tenant. Issues that should take hours drag on for days.
Agents spend time on repeat questions
Lease terms, viewing availability, property details- the same questions come in every day. Your team answers them manually instead of handling what matters.
How SparrowDesk reduces support load
AI Agents resolves property inquiries instantly
Let AI Agents handle common property questions automatically, so your team isn't answering the same questions about lease terms, viewing slots, and maintenance status every day.
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Automated workflows. Zero manual follow-up.
Route maintenance requests, assign them to the right team, and trigger tenant status updates automatically- no manual follow-up needed at any stage.
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AI Copilot helps agents reply in one go
Give agents smart reply drafts and full conversation context inside every ticket, so they can respond accurately to lease queries, complaints, and owner requests in one go.
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Self-service portal for tenants and buyers
Let tenants find answers to common questions- maintenance procedures, lease policies, move-in guides- on their own, before they raise a ticket.
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More built for real estate support
CSAT surveys
Automatically collect tenant and buyer satisfaction scores after every ticket closes, so you always know where your property support stands.
Internal notes
Add private context inside tickets- property history, owner preferences, prior complaints- visible only to your team, so nothing gets missed on handoffs.
SLA breach alerts
Get notified before a maintenance request or urgent repair ticket breaches its deadline, so critical issues never go silently overdue.
Frequently asked questions
Where property requests meet fast resolutions.
