UprootSecurity is a security and compliance automation platform for engineering teams- SOC 2, ISO 27001, HIPAA, GDPR, and more. This was the team's first time setting up a dedicated customer support platform. As a small team, they needed one simple but effective place to handle chat, a help center, and email without heavy setup.

Setting up support for the first time, a small team can't afford a platform that's complex to configure or a queue that pulls people out of their day to watch it. UprootSecurity needed something simple to set up and run, that covered chat, help center, and email in one place and let them do support from where they already work: Slack.

SparrowDesk gave UprootSecurity chat, a help center, and email in one place. The chat widget was theirs to shape- the team could customize how it looked and behaved, and liked the UI and UX. Setup stayed simple, which is what a small team needs.

Then Slack tied it together. Every conversation comes into Slack, and the team replies from the channel they're already in. They don't leave Slack to do support for a small team, that's the feature that matters most.

UprootSecurity  now runs chat, a help center, and email from one place, and the team answers customers without leaving Slack. For a small team setting up support for the first time, the draw was simple: a platform that was easy to set up, easy to customize, and didn't pull anyone out of Slack to use it.