Zoona AI
Luna AI–handled conversations are now visible in the Inbox in a dedicated tab. This gives support teams a single, unified view of all customer conversations—whether they’re resolved by AI or a human.
With this update, teams can:
- Monitor AI activity in real time without switching views or dashboards
- Maintain full conversation context, making it easy for agents to step in when needed
- Audit and review AI resolutions for quality, accuracy, and training opportunities
- Ensure nothing slips through, even when conversations are fully or partially handled by AI
This closes the gap between automation and human support, helping teams scale with AI while staying fully in control.
- Increased the number of search results shown in the Help Center to show all the relevant ones.
- Fixed an issue where login and signup validation errors were unclear or incorrect, improving authentication reliability and user onboarding.
- Resolved a problem that prevented attachments from rendering in internal chat conversation transcripts, ensuring complete conversation history.
- Fixed an issue where AI conversations were incorrectly triggered in live chats, restoring proper handoff between AI and human agents.
- Resolved a UI issue that blocked workflow configuration, ensuring automations can be set up and edited without interruptions.