Luna AI–handled conversations are now visible in the Inbox in a dedicated tab. This gives support teams a single, unified view of all customer conversations—whether they’re resolved by AI or a human.
With this update, teams can:
- Monitor AI activity in real time without switching views or dashboards
- Maintain full conversation context, making it easy for agents to step in when needed
- Audit and review AI resolutions for quality, accuracy, and training opportunities
- Ensure nothing slips through, even when conversations are fully or partially handled by AI
This closes the gap between automation and human support, helping teams scale with AI while staying fully in control.