Luna is SparrowDesk native artificial intelligence. It’s powerful enough to function as a standalone AI agent, answering customer questions and resolving problems end to end. And also as an AI Copilot, providing human agents with instant conversation summaries, ready-to-send reply drafts, on-demand knowledge bites, and anything else they need for quick and helpful support.
For optimum performance and personalized responses, Luna has to be trained with information. The more context you provide Luna, the faster and sharper its responses become.
By default, Luna learns from your company’s knowledge base and support interactions. Starting now, you can feed it with information from documents and URLs, so that it can acquire knowledge from your internal resources, like agent guidebooks, and external sources. This gives Luna an in-depth understanding of your business and industry while you have the flexibility to train it granularly without making the information public.