Zoona AI
Filters help customize the inbox to display only the conversations that matter at the moment. But applying a filter takes multiple clicks, especially when many conditions are involved.
AI filters help simplify and speed up this process; just specify what you’re looking for like a prompt and see the results instantly. You can even combine multiple conditions into a single prompt, for example ‘My tickets that are due tomorrow’ or ‘Conversations created by John Dafoe in the current month’. This helps you zero in on the important conversations faster and with more precision.
Chat transcripts for customer re-engagement
A common occurrence is chat support: customers start conversations and abandon them midway, possibly due to connectivity issues. SparrowDesk helps you re-engage these customers effectively by automatically emailing them the chat transcript. Customers can continue the conversation effortlessly by simply replying to the email.
Besides re-engagement, transcripts also give customers a record of the support interaction for future reference.
- Upgrades and refinements to the reporting module for better insights and data visualization.
- Added the ability to control the height and width of custom dropdowns for improved UI flexibility.
- Resolved issues with deleting, blocking, and restoring chat-created contacts.
- Fixed an issue where Admin users couldn’t access billing settings.
- Ensured Luna-powered chats appear correctly across all assigned conversations.
- Fixed a bug where agents and admins couldn’t change conversation status without refreshing.
- Patched a security issue related to unrestricted file uploads.
- Launched a public API for bulk importing contacts, making it easier to manage large contact lists.