Zoona AI
You can now connect your support email address to SparrowDesk via Google/Microsoft authentication to receive support tickets. This method is secure and hassle free as it doesn’t involve credentials and the authentication is done by Google and Microsoft servers.
Also, the connection is established in seconds without a long set up process.
- Deleted conversations, contacts, and spam items are now permanently removed from the recycle bin after 14 days.
- Conversations marked as closed will automatically reopen if a customer replies, with SLA policies re-applied based on current conditions.
- Fixed ticket creation logic to correctly attribute conversations to the right requester.
- Resolved real-time status sync issues when conversations are assigned, unassigned, or closed.
- Fixed an issue where macros applied in conversations didn’t reflect immediately without a reload.
- Restored the ability to delete and restore conversations reliably from the inbox.
- Improved Knowledge Base reliability by fixing article search and publish-related UI issues.
- Added public APIs for creating, updating, deleting and fetching conversations.