Round robin used to keep handing tickets to whoever was next in line, full or not.
Set a capacity limit per group and it stops there. Anything over the line waits in a routing queue and goes out the moment someone frees up.
Features
- Group-level agent capacity limit for round robin assignment.
- A routing queue holds conversations over the limit and assigns them as agents become available.
Improvements
- SparrowDesk is available in Japanese.
- Publish, unpublish, and train Help Center articles in bulk from the listing, instead of one at a time.
- Changing an article's training flag queues it for AI training automatically.
- Help Center articles get dynamic OG images, so shared links preview properly.
Fixes
- The upgrade screen on Help Center settings was broken.