Forms used to live inside the Help Center or the ticket portal, which meant sending customers there to fill one in.
Copy the embed script onto any page of your own site instead. The form renders there and SparrowDesk handles what comes back.
Features
- Embeddable Forms: copy a script onto your website and the form renders on your page.
- Submissions are collected and handled by SparrowDesk, the same as a form on the Help Center.
Improvements
- Code blocks in the inbox editor, so a snippet in a reply reads like a snippet.
- Conversation translation handles longer threads and mixed-language conversations more reliably.
Fixes
- A custom view created from an existing view pulled in tickets from every view.
- Reopening a closed ticket from its notification created a follow-up with none of the original watchers.
- The macro preview stopped showing in the reply box after a macro was disabled and re-enabled.