Changelog

You can now connect Notion as a training source for Zoona AI.

If your team already keeps product support guides, FAQs, internal notes, or product documentation in Notion, you can use that content to help Zoona answer customer questions without copying everything manually into SparrowDesk.

When your Notion content changes, Zoona can automatically refresh its knowledge from the latest version, so your AI training stays up to date.

Customers do not always reach out to support when they need help. Sometimes they reply to the last person they spoke to, like someone from sales or customer success.

SparrowDesk add-on inside Gmail lets you turn those emails into support tickets right from your inbox.

Open the email, create a ticket from the sidebar, and track its status, priority, and assignee in the same place.

Install SparrowDesk for Gmail from the Google Workspace Marketplace.

You can now update fields across multiple conversations in one step.

Instead of opening each conversation and making the same change repeatedly, select the conversations you want to update, choose the field, and apply the change once.

For a more , watch the walkthrough of Bulk Update:

We’ve updated Help Center settings to make it easier to customize its appearance , organise content structure and manage everything related from one place. Enjoy !

Along with this ,

Google Tag Manager for Help Center - You can now connect Google Tag Manager to your Help Center. This makes it easier to track visitor behavior, add analytics tags, and manage marketing scripts without updating code directly.

Callout component in support articles - Support articles now include a Callout component for highlighting important content. Use it to surface notes, warnings, tips, or next steps more clearly inside an article.

When your support agents resolves a conversation that AI agent could not answer, Zoona AI can now suggest updates to your knowledge base based on that conversation.

Suggestions are presented for review, so support managers can approve the changes.

This helps close knowledge gaps over time, so the AI agent can handle more of these questions in the future.