AI Agents
Resolve 60% of customer requests instantly with AI Agents
SparrowDesk’s Luna AI handles routine customer queries 24/7, delighting customers while your team focuses on complex issues.
Train your AI Agent instantly
Learn from documents - Upload PDFs, guides, and internal docs to instantly form the foundation of your AI Agent’s knowledge.
Scrape from URLs - Keep content always fresh by pulling the latest updates straight from your website.
Train on past customer tickets - Feed your AI Agent real customer conversations so they learn exactly how your team resolves issues.
Ingest help articles - Import FAQs and knowledge base content for consistent, on-brand responses.
Configure AI Agent to reflect your brand
Custom name & avatar
Personalize your AI Agent with a recognizable name and professional avatar, building trust and familiarity with customers.
Tone & support style
Consistent branded experience
Seamless handoff rules
Set AI guidelines & deploy effortlessly
Template-driven guidance
Add prebuilt guidance for common scenarios to your AI agent—fully customizable.
Flexible guideline management
Preview & test
One-click deployment
AI Agent that evolves and delivers
AI-guided insights - Identifies gaps in responses and low ratings, providing actionable improvements.
Continuous learning - Learns from every interaction, reducing repeat issues and enhancing accuracy.
Real-time performance insights - See real-time metrics on ticket resolution, agent efficiency, and overall AI effectiveness.
Smart AI Agents for seamless customer support
Multilingual AI Agent
Automatically detects and responds in your customer’s language, providing fluent, native-like answers for a truly global experience.
Effortless transfer
Routes queries to human agents with full context based on configurable handoff rules, ensuring smooth, uninterrupted support and faster resolutions.
24/7 Reliable assistance
Available around the clock, your AI Agent carefully processes questions and delivers precise, context-aware answers, ensuring every response is accurate, relevant, and timely.