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Changelog

Help Center Refresh

April 13, 2026

Help Center Refresh

We’ve updated Help Center settings to make it easier to customize its appearance , organise content structure and manage everything related from one place. Enjoy !


Along with this ,


Google Tag Manager for Help Center - You can now connect Google Tag Manager to your Help Center. This makes it easier to track visitor behavior, add analytics tags, and manage marketing scripts without updating code directly.


Callout component in support articles - Support articles now include a Callout component for highlighting important content. Use it to surface notes, warnings, tips, or next steps more clearly inside an article.

Fixed round robin assignment not assigning conversations correctly


Fixed conversation search returning only 30 results


Fixed custom field values not appearing in reports drilldown


Fixed Help Center preview and live status issues


Fixed failed training articles view with better grouping and bulk selection