Zoona AI
You can now update fields across multiple conversations in one step.
Instead of opening each conversation and making the same change repeatedly, select the conversations you want to update, choose the field, and apply the change once.
For a more , watch the walkthrough of Bulk Update:
- Added support for variables in the subject and body of CSAT emails
- Added email signatures to new conversations created from the platform
- Added inbound email failure tracking for better visibility into email issues
- Fixed reopened closed tickets not being marked as follow-on tickets
- Fixed the unnecessary toast shown for missing privileges
- Fixed avatar shapes not appearing fully circular
- Fixed some OAuth-configured email thread replies creating separate tickets after close and reopen notifications
- Fixed the missing divider under section labels in the Zoona AI section of the knowledge base
- Fixed Median FRT and Median RT values not being calculated
- Fixed bulk select intermittently failing when switching between All Conversations and Deleted Conversations, including spam