Email has been around for decades, and the workflows around it can get surprisingly complex. We’ve added some advanced Email Settings in SparrowDesk, giving teams more control over how email communication is handled.
Like ,
- Detect automated emails so out-of-office and other automatic replies don’t unnecessarily update or reopen tickets.
- Show the agent’s name on email replies so customer conversations feel more personal.
- And more
We’ll continue adding more settings so teams can configure email around the way they already work.