Zoona already answers the questions it can. Now you can hand it a specific conversation yourself.
Assign Zoona from the same picker you use for your team, on any channel. Zoona replies to the customer directly, and your agents can take the conversation back whenever they want.
Or let a workflow hand it over, so nobody has to remember to.
Features
- New workflow action: let Zoona take over a conversation
- Drop your AI agent name and brand name into replies as variables
- Each agent can order the views in their own inbox sidebar
- Reorder the properties in the contact details panel
- Swap the requester when the wrong person got attached to a conversation
- New field type: Multi Select