Zoona AI
You can now export conversations as CSV, making it easier to work with support data outside SparrowDesk.
Use this to analyze support trends, share records with other teams, or keep conversation data ready for audits and reporting.
Along with this ,
Add Tables to your support articles - You can now add tables in the support articles to organize information in a clearer, more structured way.
In Article Editor you can change inline text block types, apply text colors, resize and manage images more easily.
HTTP Request payloads in Workflow , now support all field types, so external systems receive more complete conversation, contact, and chat data across supported workflow actions.
Fixed workflows getting stuck in an assignment loop when team and agent assignment started from an unassigned state
Fixed standalone search not returning results correctly from the Solved view
Fixed standalone search using quoted reply text as search context
Fixed requestor details getting stuck in a loading state when fields were updated in a conversation
Fixed chat widget visibility conditions resetting after navigation
Fixed deleting content in the HTTP text area inside Canvas not working as expected
Fixed placeholder variables not being clickable when adding variables
Fixed Live Chat agent and team assignment workflows not triggering
Fixed updating workflow fields for unassigned chats not working as expected
Fixed help center checkboxes rendering as bullet points
Fixed workflow names not showing properly in the activity log