Zoona AI
You can now download reports as PDF files, making it easier to save, share, and review report data outside SparrowDesk.
The exported file captures your current view, including applied filters.
Use this to share weekly performance updates with leadership, download SLA reports for audits and reviews, or save report snapshots for internal reporting.
Along with this ,
Reports for CSAT - You can now track customer satisfaction with a dedicated CSAT report. Use it to review feedback trends, measure satisfaction over time, and understand how your team is performing.
Optimized contact and ticket deletion to reduce delays and improve performance
Upgraded routing and asset loading for better application stability
Removed email notifications for self status changes
Fixed report filters and custom date ranges showing incorrect or missing dates
Fixed report charts showing inaccurate dates or incomplete data in some views
Fixed drill-down issues in reports when switching views or navigating across modules
Fixed filters like Team, Merge, and Requested By not working correctly in reports
Fixed CSAT not triggering when live chats were closed using macros
Fixed image previews not appearing for some customer attachments
Fixed an issue where previously uploaded content could be attached to a new conversation