With this update, SparrowDesk now allows workflow automations to trigger when multiple conversation fields are updated, using the Conversation updated trigger.
Admins and agents can specify multiple fields as trigger conditions and define whether the automation should run when all conditions are met (AND) or when any condition is met (OR). This gives teams greater control over when workflows fire and helps avoid unnecessary or premature automation.
Why this matters
- More precise automation – Trigger workflows only when the right combination of fields changes.
- Reduced noise – Prevent automations from running on partial or irrelevant updates.
- Greater flexibility – Support complex use cases without creating multiple workflows.
- Better alignment with real processes – Automations can now mirror how conversations actually evolve.
This update makes workflow automation more powerful and predictable, enabling teams to build smarter, context-aware processes at scale.