A ticket arrives in Portuguese. Your agent reads it in English, answers in English, and the customer gets the reply in Portuguese.
Both directions happen in the inbox, so nobody is copying text into a translator and pasting it back.
Features
- Incoming conversations are translated into your agent's language.
- Replies your agent sends are translated into the customer's language automatically.
Improvements
- Contact Fields settings now exposes company and conversation detail fields, so you can show them on the contact record.
- Your Help Center loads faster. Pages and the sidebar come from cache, and article pages stopped fetching the same data twice.
- The chat widget waits for a visitor to interact before registering them, so passers-by don't land in your contact list.
- The chat widget opens faster on repeat visits.
Fixes
- The Language filter on conversations and contacts read the browser's Accept-Language instead of the contact's preferred language, and returned the wrong results.
- A workflow with an assignment step on an AI-handled conversation stopped there. Every action after it was dropped without a word.
- SLA data failed to load after a team member was deleted.