Sequential tasks and operating procedures are commonplace in customer support. Their purpose is to improve the consistency and efficiency of service. But, they end up consuming valuable time and energy that could otherwise be spent helping customers.
Set up workflow automations and let them take care of the repeat work. Workflows automatically execute one or more actions when certain events occur, meeting specified conditions. Choose from our ready-to-use templates, or build your own from scratch with custom triggers, conditional logic, and actions.
The intuitive, point-to-click builder simplifies workflow creation. Admins can easily build and deploy workflows just like flowcharts.
Auto-assign tickets among team members via round-robin
Ensure incoming conversations are attended to faster by automating their assignment. The round robin rule equally distributes the incoming conversations among members in teams, ensuring customers aren’t kept waiting.