Tag Zoona in a Slack or Discord thread and ask a question.
It answers from your knowledge base right there, or opens a ticket if the question needs a person.
Features
- Tag Zoona or an app in Slack or Discord to ask a question against your knowledge base.
- Tag it to raise a ticket from the thread, without moving the conversation anywhere.
Improvements
- AI pricing is shown in the billing flow, so you see what AI usage costs before it's billed.
- Usage billing notifications tell you where you stand during the cycle, not after it.
- You get an alert at 90% of your AI resolution quota.
Fixes
- Link styling broke in an agent's reply to an inbound email.